Complaints Handling Procedure

We are committed to providing a quality service to all clients and strive to ensure that the advice given is cost-effective, timely and delivered in a manner that is appropriate to each client.  We are fully committed to providing a professional service and seek to act with integrity and strict confidentiality at all times.

However, should you become unhappy or concerned about the service you are receiving, you should contact us immediately so we can aim to resolve the problem.

If discussing the matter with us does not result in the outcome you’d hoped, you can request our Complaints Procedure.  If this is unsuccessful in dealing with the issue, you can raise your concerns with the Solicitors Regulation Authority.

If your complaint is still not resolved, the Legal Ombudsman can help you.  They will look at your complaint independently and it will not affect how we handle your case.  The Legal Ombudsman will check you have tried to resolve your complaint with us first.

Contact Details:


Call: 0300 555 0333


Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

If we have entered a contract with you by electronic means, you may be entitled to use the EU online dispute resolution service to assist with any contractual dispute you may have with us.  This service can be found at heep://